Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return,
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Watermelon Red does not offer a refund unless goods are proven to be faulty at time of purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Please note we do not except returns on Sale Items.
Exchanges (if applicable)
If you wish to exchange your purchase, send us an email at email@example.com and send your item to: Shop 5 224 David Low Way Peregian Beach Queensland AU 4573.
Freight back to Watermelon Red is at the expense of the customer. You customer must allow for additional freight in sending out replacement or exchanged items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund/exchange/credit to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Shop 5 224 David Low Way Peregian Beach Queensland AU 4573
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.
Although Watermelon Red will do everything in their power to ensure the goods are packed and freighted adequately, no responsibility is taken for the goods once they have left Watermelon Red's premise.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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